Frequently Asked Questions

To register on pak98, click the registration button on the homepage and complete the sign-up form with your full name, a valid email address, date of birth and a strong password. You will receive a verification email — click the confirmation link to activate your account. The entire process takes under three minutes. You must be at least 18 years of age, or the higher minimum age required by your jurisdiction, to register.

pak98 requires identity verification before processing any withdrawal. Accepted documents include a valid Pakistani CNIC (Computerised National Identity Card), passport, or another government-issued photo ID. You will also need to provide proof of your current address — a recent utility bill or bank statement works — and, where applicable, confirmation of the payment method registered on your account. KYC documents are processed securely and used solely for verification purposes.

No. pak98 strictly enforces a one-account-per-user policy. Opening duplicate accounts — whether to claim multiple welcome bonuses or to circumvent a restriction — is a breach of our Terms & Conditions. If duplicate accounts are detected, both accounts will be closed and any associated balances may be forfeited pending investigation. If you have forgotten your login details, use the password reset function rather than creating a new account.

On the login screen, click the "Forgot Password?" link and enter the email address registered to your pak98 account. You will receive a password reset link within a few minutes — check your spam or junk folder if it does not appear in your inbox. Click the link and follow the prompts to set a new password. If you do not receive the reset email after 10 minutes, contact our support team via live chat or email at [email protected].

Some basic preferences can be updated directly in your account settings. However, changes to core identity details — such as your registered name, date of birth or email address — require verification and must be requested through our support team. This process protects against unauthorised account modifications. Contact support at [email protected] or via live chat, and have your KYC documents ready to confirm ownership of the account.

pak98 references a range of familiar Pakistani payment channels including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah, as well as cryptocurrency options such as BTC, ETH and USDT. Important: these are referenced for contextual familiarity only — none of these providers endorse, affiliate with or support gambling transactions. Actual payment method availability is confirmed within the platform at the point of deposit and may vary.

Minimum deposit amounts on pak98 are displayed in PKR at the point of deposit within the platform. Illustrative examples referenced on the site — such as PKR 1,000 — are for informational context only and do not represent guaranteed current minimums, which may vary by payment method. Always check the deposit screen for the confirmed minimum before initiating a transaction. There is no maximum deposit for verified accounts, though internal limits may apply.

Withdrawal processing times depend on your KYC status and chosen payment method. Once your identity verification is fully completed, withdrawals are processed within the timeframe stated in the platform at the point of request. Cryptocurrency withdrawals are typically faster than traditional bank transfers. If your withdrawal is taking longer than expected, contact our support team at [email protected] with your transaction reference number.

Withdrawals may be held for several reasons: your KYC verification is incomplete or pending review; the withdrawal amount exceeds your verified daily or weekly limit; there is an unmet bonus wagering requirement on the account; or the transaction has been flagged for a routine AML (anti-money laundering) check. You will typically be notified of the reason. If a hold is unexplained, contact support immediately with your account details and withdrawal reference.

pak98 references cryptocurrency options including BTC (Bitcoin), ETH (Ethereum) and USDT (Tether) as available payment channels. Users considering cryptocurrency transactions should be aware that the State Bank of Pakistan has issued guidance on virtual asset use — verify your legal position before transacting. Cryptocurrency values are converted at the applicable exchange rate at the time of transaction. Crypto deposits and withdrawals are subject to the same KYC requirements as all other payment methods.

pak98 covers a broad range of cricket markets, including Pakistan national team fixtures, PSL T20 tournaments, ICC World Cup events, bilateral series and domestic competitions. Markets typically include match winner, top run scorer, total runs, fall of wicket and live in-play options during live matches. Sport-specific rules — including provisions for rain interruption, DLS adjustments and abandoned matches — apply and are published in the sports betting section of the platform.

pak98 offers a broad casino library including live dealer games (live baccarat, live roulette, live blackjack and game show formats), RNG slot games, table games and specialty content. Live casino tables are streamed in real time with professional dealers and full in-game statistics. Slot games display RTP (Return to Player) percentages and volatility ratings to help you make informed choices. The full game catalogue is browsable within the platform by category, provider and feature type.

Live in-play betting allows you to place wagers on sporting events while they are actively in progress — including during Pakistan cricket innings, PSL T20 matches, football games, UFC fights and more. Odds update in real time to reflect the current state of play. Once a bet is confirmed, it is final. pak98 is not liable for network latency or connection delays that affect your ability to place or confirm a live bet. Minimum and maximum stakes for in-play markets are displayed at the point of wagering.

RTP stands for Return to Player — it is the theoretical percentage of all wagered money that a slot game pays back to players over a large number of spins. For example, an RTP of 96% means that for every PKR 100 wagered in aggregate, the game is designed to return PKR 96 over time. RTP is a long-run statistical measure, not a guarantee of individual session outcomes. pak98 publishes RTP figures for individual slot games within each game's information panel. Higher RTP does not guarantee wins in any single session.

If a sporting event is cancelled before it begins, all pre-match bets are void and stakes are returned to your account. For events that start but are abandoned mid-way through — such as a cricket match halted by rain before a DLS result can be calculated — the relevant sport-specific rules apply. These rules differ by sport and market type and are published in full in the pak98 sports betting rules section. In all cases, pak98's ruling on abandoned markets is final, consistent with the published sport-specific rules.

A wagering requirement (also called a rollover) is the total amount you must bet using bonus credit before any winnings derived from that bonus become eligible for withdrawal. For example, a 25× rollover on a PKR 2,000 bonus means you must wager PKR 50,000 using that bonus before withdrawing. The exact multiplier, eligible games, minimum odds and expiry period are stated on each individual promotion page. Not all game types contribute equally — slot games typically contribute 100% while table games may contribute less.

Welcome bonus eligibility and claim instructions are detailed on the active promotions page within the platform. In most cases, you must register a new account, make a qualifying first deposit above the stated minimum (illustrative example: PKR 1,000), and the bonus is credited automatically or via a prompt in your account dashboard. Welcome bonuses are available to new accounts only and are subject to full wagering terms. Check the promotions section after registration for the current welcome offer and its specific conditions.

No — bonus credit is not directly withdrawable. It must first be converted to real-money winnings by completing the wagering requirement stated in the promotion terms. Your account balance will typically show separate real-money and bonus credit balances. Winnings generated from wagers placed using bonus credit become withdrawable only after the full rollover for that specific bonus has been met. Unused bonus credit that expires before the rollover is completed is forfeited automatically.

pak98 references cricket and PSL T20-themed promotions in its marketing content, including seasonal offers timed around ICC tournaments and Pakistan Super League fixtures. These are illustrative examples of the types of promotions the platform may run — actual live promotions, their amounts and terms are confirmed within the platform's active promotions section. Figures such as "PKR 10,000 cricket weekend offer" referenced across the site are examples only, not guaranteed live campaigns. Check the promotions page for current offers.

If you request a withdrawal while an active bonus wagering requirement is still outstanding, the bonus credit and all associated winnings generated from it will typically be forfeited before the withdrawal is processed. Your real-money balance (original deposits and any real-money winnings not derived from bonus credit) may still be eligible for withdrawal. The exact policy for each bonus is detailed in its individual promotion terms. If you are unsure, contact support before initiating a withdrawal to avoid unintended forfeiture.

pak98 applies 256-bit SSL/TLS encryption to all data transmitted between your device and the platform. Sensitive fields including identity documents and payment references are stored in encrypted form. Internal access to personal data is restricted on a strict need-to-know basis. Two-factor authentication (2FA) is available for your account login to add a further layer of protection. pak98 does not sell personal data to third-party marketers. Full details are in our Privacy Policy.

Deposit limits, loss limits, wager limits and session time limits are all accessible directly from your pak98 account settings — no need to contact support to set them. Limits are expressed in PKR and can be set on a daily, weekly or monthly basis. Reductions take effect immediately. Increases require a mandatory cooling-off period (typically 24–48 hours) before they apply, to prevent impulsive decisions made during a live session. For detailed guidance, visit our Responsible Gambling page.

Self-exclusion requests can be submitted via live chat on the platform (actioned immediately during staffed hours) or by emailing [email protected] with "Self-Exclusion Request" as the subject. Cooling-off periods range from 24 hours upward; full self-exclusion periods range from 6 months to permanent closure. During any exclusion period, your account is suspended, all marketing communications stop immediately, and you will not be contacted for re-engagement purposes. Permanent self-exclusions cannot be reversed.

Online gambling may be restricted or prohibited in Pakistan under the Prevention of Gambling Act, 1977 and related legislation. pak98 does not claim to hold any license or authorisation from the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any provincial authority. Users in Pakistan access the platform at their own legal risk and discretion. This FAQ does not constitute legal advice. Users are solely responsible for verifying whether their use of pak98 is lawful in their jurisdiction.

If you suspect unauthorised access to your pak98 account, change your password immediately using the account settings or the "Forgot Password?" reset flow. Then contact our support team via live chat or at [email protected] to report the incident and request an account security review. Our team can temporarily lock your account while the investigation is underway. Do not share your account credentials with anyone. We will never ask for your password via email or chat.